Clubhouse Executive is expected to conduct him/herself professionally and with tact, empathy and diplomacy, acting in accordance with the club’s core values at all times.
Section III: Key Responsibilities and Accountabilities of the role
Role
Key Accountabilities
Manage entire Club facilities including recreation spaces like indoor games room, swimming pool, tennis court, banquets etc.
Independent responsibility to manage housekeeping, security and maintenance of equipment for the Club.
Operational Accountabilities
Manage Club operations independently with support staff and deliver excellent experience to guests and residents
Implement guidelines for recreation areas
Maintain all amenities in top quality
Prepare snag lists and get it rectified on priority
Minimise breakdowns with help of preventive checking and timely servicing of equipments
Implement best practices and SOP for operating of equipments by Club staff
Provide feedback on customer queries and update customers promptly
Manage booking of facilities effectively by confirming with customers availability and requite charges collected before the use
Issue receipt for payment collected
Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
MIS and Reporting
MIS generation and Reporting on daily, weekly and monthly basis
Reconcile club income and deposits with accounts team monthly and get sign off
Prepare monthly review deck for management review
Brand & Relationships
Establish relations with guest ability to perform required role in emergency.
Section IV: Knowledge, Experience & Skills
Educational Qualifications
Bachelors in Hospitality / Hotel management from reputed institute or Any Bachelors
Experience
Total Experience of 4+ years in premium hotel properties or Club Management
Key Competencies
Experience of customer facing role is a plus, attention to detail, team player, excellent written and oral communication skills, well presentable and outgoing personality
