This role will be independently responsible managing one the South Mumbai property that is the most technologically advance and the world class amenities. The role will independently work with the projects and takeover the property by completing successful transition and will establish best hospitality and residential property management process as per the company requirements.
Section III: Key Responsibilities and Accountabilities of the role
Role
Key Accountabilities
Hospitality and Customer Experience
Mentor and guide team to deliver company’s vision and services as per the agreement with client
Provide impeccable guest experience for public areas including lobby, club house and common areas by implementing best hospitality and housekeeping standards
Formulate community guidelines for operations of the amenities and dos and don’ts for the users
Focus on public areas experience for the user and backend services focus on process and documentation
Project Takeover
Takeover of all the services i.e. lifts, DG, electrical, water supply, STP, integrated building management system including access controls, fire fighting system, CCTV, fire alarm, public announcement system, waste management system etc.
Maintenance & Management
Establish proactive maintenance principles by adopting planned maintenance activities by in-house and vendors’ technical team
Establish schedules and frequency for housekeeping and landscape for daily, weekly, bi-monthly, monthly activities
Implement timely AMC renewals and implement maintenance schedule (PPM) to improve life of equipment and services
Monitor vendor’s planned activities and identify gaps if any for the purpose of making sure all services are working without any downtime
Responsible for Vendor Management, quotation, negotiations & Invoicing in line with statutory compliance checks
Monitor use of electricity and water without compromising service delivery
Performance Management
Establish daily, weekly and monthly goals for departments and monitor the results
Conduct vendor evaluation monthly and mitigation plan to improve services
Responsible for team performance including site induction of resource and mentoring
Should be able to monitor the site sub-projects & ensure timely completion of the same
Manager and monitor vendors for the club house including coaches, spa and salon, café operators
SOP and Best Practices
Implement company’s SOP and best practices for service delivery for all functions including club, housekeeping, engineering, landscape, security, safety, waste management etc.
Improve internal rating score and maintain high standards for implementing process and documentation including checklist, SOP for site
Safety & Security
Responsible for Fire & safety of the property.
Implement security SOP and protocols
Implement highest standard for fire safety in common areas and inside the flat
Amenities and Events
Maintain and manage the club house and amenities with highest standards
Conduct community events by planning and setting budgets
Budgeting
Plan and get CAM approved for the entire property
Monitor the CAM and all cost center minutely
Manages department controllable expenses to achieve or exceed budgeted goals.
MIS and Reporting
Flash monthly report card for each department and implement rating improvement plan as per the property Audit Report
Publish MIS report daily and monthly basis with KPI as per company practice
Budget vs actual expenses for the month
Planned activities versus actual activities for the month
Section IV: Knowledge, Experience & Skills
Attitude
Integrity, Punctuality, Team Player, Positive Thinking, Creative Thinking, High Energy
Educational Qualifications
Bachelor’s degree in engineering. Background in hospitality preferred
Experience
Total 15 + years of experience, Minimum 5 years of experience of managing mote than 50 stories buildings is Must
Key Competencies (Skills)
Self starter, develop and leverage relationships, excellent communication, building and managing teams, result oriented, focus on customer service and superior customer experience.
