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Team: Management
Section I: Basic information on the role
Job Title
Help Desk Executive
Location
Prabhadevi
Reporting to
Property Manager
Section II: Job Purpose
Overall Role Objective:
Strategic Thinking & Leadership
Effective mix of strategic and tactical thought process. To be a dedicated individual who performs administrative and clerical duties.
Section III: Key Responsibilities and Accountabilities of the role
Role
Key Accountabilities
The Helpdesk Executive is responsible for maintaining club, banquet and complaint management
Maintaining and monitoring office administration, compliant management. Responsible for daily operational activities.
Keep records of vendor bills in a tracker. Follow up on scheduled cleaning and technical services as per monthly roll out
Follow up on scheduled cleaning and technical services as per monthly roll out perational Accountabilities
Operates emergency response desk, coordinates emergency action during off hours or in case of emergency/breakdown or failures.
Receive and log calls /complaints/request/from clients, customers,etc
MIS and Reporting
Reporting on daily, weekly and monthly basis
Generating Data / Attendance / Inventory Reports
Brand & Relationships
Ability to multi-task in a fast paced, constantly changing environment
Procedure oriented, ability to work a flexible schedule including overtime and workday changes
Section IV: Knowledge, Experience & Skills
Educational Qualifications
HSC+ Bachelors Degree From Prominent Institution
MSCIT – Computer Handling
Experience
Minimum 2 years in customer relations, guest service, front office.
Key Competencies
Maintaining hospitality standards with customer.
Good communication skills including written English
