Overall Role Objective:
A club house receptionist manages the help desk at club house & is one point of person
for the interaction between residents & club house facility & amenities.
Role Key Accountabilities
Information on guidelines of the club house amenities & helping hands for the
residents & Apex members, Subcommittee members.
Booking of amenities.
Managing guests walked in the club house & charges to be collected for the
utilization of amenities.
Manage entire reception / helpdesk at club house.
Keeping track of amenities booking payment.
Keeping track of any vendor payment.
Submission of weekly, fortnightly & monthly report.
Operational Accountabilities
Will be responsible to ensure all necessary help are being given to the
residents & Apex members, subcommittee members.
Will be responsible for keeping track of amenities usages & collection of
payment from the guest.
Will be responsible for booking confirmation to the residents on banquet party
hall, mini theatre, etc.
Will keep the track of any payment received from the vendor, guest, etc.
Submission of payment received TDS, GST calculation sheet to the
accountant.
Preparation of cheques payment vouchers.
Will be responsible to share the amenities guidelines to the residents if
requested for in coordination with Estate manager.
Handling phone desk at the reception.
Filling all details of cheques prepared & payment done to the vendors. Understand the amenities process.
Experience in coordination skills between client & support staffs.
Excellent verbal and written communication skills in English.
Ensuring that all couriers received to be made entry & to be submitted to the
concern person with required acknowledgement.
Ensure that the residents/ guest usages the amenities make entry at the reception registers.
Ensure the lost & found items made entry in the register.
Coordination with CRE for the club house concern day to day operation,
communication on the amenities booking, etc.
Preparing of duty roaster in coordination with CRE’s
Submission of attendance for salary & billing .
Ability to work as part of a team.
MIS and Reporting
MIS generation and Reporting on daily, weekly, fortnightly & monthly basis
The payment details such as TDS, GST account details to the client
accountant for the payment.
Job Description
Reconcile the payment paid to the vendor.
Establish relations with clients during fit out work, project team & residents
ability to perform required role & responsibility
Educational Qualifications
Graduation
Experience Total Experience of 2+ years in residential complexes with club house experience
Key Competencies
Good relationship with the client & residents, English communication
skills, team player & good in developing personality.
