Career Detail

Experience: 

• Total Experience of 2-4 years.
• Preference will be given to residential ops.

Educational Qualifications: 

• Any Graduate/ Hotel management

Key Competencies:

• Good relationship with the client, communication skills, team player & good in developing personality.

Job Summary: 

To manage our front desk operations, provide exceptional customer service, and ensure
a warm welcome to our visitors and residents.

Key Responsibilities:
Receptionist Duties:

• Manage incoming and outgoing calls, responding professionally and politely.
• Greet and assist visitors, residents, and clients, providing information and guidance.
• Maintain accurate telephone registers and call tracking.
• Update and manage client contact databases.

Front Office Management:

• Ensure reception area and common areas are clean, tidy, and well-maintained.
• Manage inventory of office supplies.
• Coordinate with residents and internal teams as needed.

Customer Service:

• Provide exceptional customer handling and support.
• Demonstrate professionalism, courtesy, and responsiveness.

Administrative Tasks:

• Maintain up-to-date records and databases.
• Ensure compliance with company regulations and requirements.
• Manage magazine and newspaper subscriptions, displaying latest issues.

Performance Metrics:

• Achieve Key Performance Indicators (KPIs) and Service Level Agreement (SLA) targets.
• Maintain high levels of customer satisfaction.