Experience:
Total Experience of 4+ years in residential complexes
Educational Qualification:
Any Graduate/ Hotel management
Key Competencies:
Good relationship with the client, communication skills, team player &
good in developing personality.
Job Summary:
A Soft services facility executive develops & manages the client & residents at all times & is one point of contact for Soft Services.
Key Responsibility: Key Accountabilities
Manage entire site operations services.
To provide leadership role and direction to the delivery teams within your area of responsibility
Maintaining the entire premises should be up to the mark
Operational Accountabilities
To supervise, on allocated area & floors and to be ensuring that work is carried out to the standard as required by the client & as per scope of work.
Deploy team resources in most effective & safe manner to achieve the agreed service levels and objectives
Any minor and major problems discuss with team and escalate to client for rectification if it is client scope.
Take active part while trouble shooting in case of breakdowns
Handling of waste management (OWC ) coordinate with vendor team
Preparation of daily, weekly, monthly schedule along with site supervisor
Manage various contracts and vendors (including Comparison, invoicing, negotiation, terms and conditions, & SLA,)
Conducting various training programme s for facilities team, R&R (rewards and recognition) engagement program.
Arrange and coordinate with vendors
Identify resource and equipment requirements, efficient capacity planning and manage soft services, as well.
Must provide housekeeping training to teams when required
Ensure standard operating procedures as per the guidelines are in place
Meet with client teams and gather requirements, conduct regular team meetings
Interview candidates and hire resources
Prepare snag lists and get it rectified on priority in coordination with project team
Minimize breakdowns with help of preventive checking and timely servicing of equipment’s
Implement best practices and SOP for operating of equipment’s
Provide feedback on customer queries and update customers promptly
Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
Ensuring all relevant checklists is being implemented.
Briefing & debriefing of the site staffs.
MIS and Reporting
MIS generation and Reporting on daily, weekly fort night and monthly basis
Prepare monthly management report for management review
Brand & Relationships
Establish relations with developer, project team & residents ability to perform
